Warranty Registration

Warranty Registration is required only when board is purchased through an Authorized Evolve Skateboard retailer

Skateboards purchased from rideevolve.com are automatically registered and require no further action.

Skateboards purchased from authorized retailers must be registered within 14 days of purchase.

Information collected is for verification purposes only and will not be shared or sold to any party outside of Evolve Skateboards USA.
Evolve Skateboards USA will not use your information to contact you in an unsolicited manner.

Registration number is required and can be found in your owners manual packet. If your number is lost or missing, you may send the following information along with an image of your receipt to service@rideevolve.com

 

Warranty Policy

12-Month Limited Warranty

Evolve Skateboards USA warrants to the original owner that new complete Evolve boards will be free from defects in material and workmanship for 12 months from the date of delivery.

Issues that occur and are reported within the first 7 days: We cover shipping both ways, along with all parts and labor.

Issues that occur after 7 days: Our support team will first troubleshoot the issue with you remotely. If it can't be resolved remotely, we can ship the replacement part to you, or you can send the board to us for repair. If the board is sent in, you are responsible for inbound shipping. Parts are covered under warranty. Labor is not covered and is billed at $75 per half hour, with a half-hour minimum.

One warranty replacement per component: Each component is eligible for one warranty replacement. If a controller or battery has already been replaced under warranty, a later failure of that component is not covered. We're still happy to repair it at our standard parts and labor rates.

Remote and charger: The remote and charger are not covered by the 12-month board warranty. The charger is covered for 30 days.

Remotes: Every new remote is guaranteed to arrive brand new, unused and fully functional, and will not be dead on arrival (DOA). Before shipping, each remote is charged, tested, calibrated and updated.

Spare parts and accessories: Spare parts and accessories are not covered by a warranty. Every part is guaranteed to arrive brand new, unused and fully functional, and will not be dead on arrival (DOA). All parts are tested, and updated where applicable, before shipping.

Wear-and-tear parts: Wear-and-tear parts and consumables are not covered by a warranty. This includes bearings, belts, tubes, tires, bushings, grip tape, wheels, motor bearings and pivot cups.

Exclusions: This warranty does not cover, and is voided by, any of the following: abuse, misuse, negligence or accidents, including crashes, riding in wet conditions, dropping the board, colliding with objects, and jumping stairs or curbs; water or moisture damage (Evolve boards are not waterproof); tampering, unauthorized alterations, modifications or self-repairs; installing non-Evolve parts, or installing Evolve parts in non-Evolve devices; normal wear and tear; damage in transport or shipping, and theft; commercial use, or unusually high or excessive use; storing or using the product in damp, sandy or corrosive environments; use contrary to law, or not following the maintenance and storage instructions in the user manual; and products that have already been refunded. If an issue is caused by misuse rather than a defect, we'll provide a repair quote.

Who is covered: This warranty applies only to new complete boards purchased from Evolve Skateboards USA or its authorized retailers. Boards purchased elsewhere, used or second-hand are not covered. International customers are responsible for shipping charges, customs taxes and fees. Products from other brands we stock carry that brand's warranty.